Return & Refund Policy

Refund & Return Policy

Last Updated: 29 April 2026

Thank you for shopping at Zeon Watches.

We want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible for a return or refund under the conditions outlined below.

1. Returns
You have 7 days from the date of delivery to request a return. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase (receipt or order number) is required.

2. Non-Returnable Items
The following items cannot be returned:

  • Used or worn watches

  • Customized or adjusted watches (e.g., strap resized)

  • Sale or discounted items (if applicable)

3. Refunds
Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days.

  • Refunds will be issued via the original payment method.

4. Late or Missing Refunds
If you haven’t received a refund yet:

  • Check your bank account again.

  • Contact your bank or payment provider.

  • If you still have not received your refund, please contact us.

5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us.

6. Shipping Returns

  • Customers are responsible for return shipping costs (unless the item is defective or incorrect).

  • Shipping costs are non-refundable.

7. Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: call-smitten0t@icloud.com