Refund policy
Return & Refund Policy
Last Updated: June 2026
Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in its original packaging.
- Proof of purchase or order number is required.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products.
- Products without original packaging.
- Sale or clearance items (unless damaged or defective).
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved:
- Your refund will be processed within 5–10 business days.
- The refund will be issued through the original payment method.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund.
Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
- Shipping charges are non-refundable.
Order Cancellation
Orders can be canceled within 12 hours of placement. Once an order has been shipped, it cannot be canceled.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@zeowatches.com
call-smitten0t@icloud.com
We appreciate your trust and thank you for shopping with us.
